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# Dutch Regulator Fines Uber €825 Million for Automated Driver Deactivations
- URL: https://www.implicator.ai/uber-fined-825-million-automated-driver-deactivations/
- Published: 2026-08-22T13:35:39.000Z
- Updated: 2026-08-22T13:35:39.000Z
- Description: The Dutch data protection authority fined Uber €825 million for cutting off driver accounts by software, with no human reviewing the decision first. It is the second-largest GDPR penalty ever issued. Uber has appealed, pointing to 126 drivers deactivated across Europe in 2021.
- Author: Marcus Schuler
- Tags: AI News, Politics

The [Dutch data protection authority](https://autoriteitpersoonsgegevens.nl/en/current/uber-fined-nearly-825-million-euros-for-automated-driver-blocking?ref=implicator.ai) on Friday fined Uber €825 million after finding that its automated systems breached European privacy rules by deactivating driver accounts. The software tracked driver behavior and customer reviews, then temporarily or permanently blocked accounts without human review, cutting off drivers’ ability to earn through Uber. The privacy regulator treated the resulting loss of Uber income as a significant consequence under the GDPR.

What Changed

- The Dutch data protection authority fined Uber €825 million on Friday for blocking driver accounts through automated systems without human review, and for failing to adequately inform drivers that those decisions were automated.
- The conduct ran from 2018 through 2022\. Software tracked driving behavior and customer reviews, suspending accounts on suspicion of fraud and permanently deactivating drivers whose ratings stayed low.
- At €824,990,000 the penalty equals about 1.85% of Uber's €44.5 billion 2025 turnover and roughly 46% of the statutory maximum, making it the second-largest GDPR fine after Ireland's €1.2 billion Meta penalty in 2023.
- Uber has appealed, calling the fine disproportionate and pointing to 126 driver accounts permanently deactivated across Europe in 2021 over low ratings. The penalty is suspended while the appeal runs.

AI-generated summary, reviewed by an editor. [More on our AI guidelines](https://www.implicator.ai/about/).

## How the accounts were blocked

The conduct covered 2018 through 2022\. Uber’s software [temporarily deactivated drivers](https://www.theguardian.com/technology/2026/aug/21/netherlands-fines-uber-automated-driver-suspensions?ref=implicator.ai) when it suspected fraud. The systems acted when they judged that drivers had taken unnecessary detours to inflate fares or accepted trips without intending to complete them. Persistently low customer reviews could trigger permanent deactivation.

The authority found that no one reviewed the decision before a driver’s account was deactivated. It separately found that Uber did not adequately inform drivers about the automated decision-making.

“Uber has committed serious infringements. Drivers were deactivated without pardon. From one moment to the next, they no longer had any income through Uber. That’s forbidden. A computer should not make decisions on its own that have major consequences for you. These decisions should have been looked at first by a human being,” Monique Verdier, the authority’s deputy chair, said.

## How the case reached the Netherlands

The August 2026 case began when 171 French drivers turned to the Ligue des droits de l’Homme, a French human-rights organization, which lodged a complaint with France’s CNIL on their behalf. The Dutch regulator became the lead supervisor under the GDPR’s one-stop shop mechanism because Uber’s European headquarters are in the Netherlands. It cooperated with the CNIL and aligned the decision with other European supervisors.

The authority has not published how many drivers were affected in the Netherlands or across Europe. Its published summary also does not break the penalty down between the automated-decision finding and the transparency finding.

## The size of the fine

European privacy regulators can impose fines of up to 4% of a company’s worldwide annual turnover. Uber recorded about €44.5 billion in global turnover in 2025, putting the ceiling near €1.78 billion. The €824,990,000 penalty equals about 1.85% of that turnover and roughly 46% of the available maximum.

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As of Aug. 21, 2026, it was the second-largest GDPR fine ever imposed, behind Ireland’s €1.2 billion penalty against Meta in 2023 over transfers of Facebook user data to the United States. Meta is appealing that decision.

Across the European Economic Area, authorities issued a combined [€1,145,760,374 in GDPR fines during 2025](https://ppc.land/edpb-2025-annual-report-eur1-15bn-in-gdpr-fines-new-ai-and-dma-rules/?ref=implicator.ai), based on an annual report published April 9, 2026\. Uber’s single penalty is about 72% of that full-year total. It is also about 2.8 times the [€290 million penalty](https://www.cnil.fr/en/data-transfers-outside-eu-uber-fined-eu290-million?ref=implicator.ai) the Dutch authority imposed on Uber in 2024.

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## Uber contests the findings

Uber has appealed. “We strongly disagree with this decision and disproportionate fine,” a company spokesperson said.

Permanent deactivation decisions were never automated, according to the company. It describes temporary fraud suspensions as usually brief and points to 126 driver accounts permanently deactivated across Europe in 2021 because of low ratings. Current policies provide human review and a route to challenge suspensions, Uber says. The authority examined historic policies discontinued years ago, the company adds. The regulator says Uber has stopped the violations.

The penalty is suspended during the appeal, and Dutch proceedings can take years. An analysis published in May 2026 found that close to 40% of €7.1 billion in announced GDPR fines had been annulled or remained under legal challenge.

PersonalData.IO, the Swiss digital-rights group that helped the French drivers obtain records about the algorithmic decisions, is preparing a class action seeking compensation from Uber.

Frequently Asked Questions

Why was Uber fined?

The Dutch data protection authority found that Uber's software blocked driver accounts temporarily or permanently without human review, breaching the GDPR ban on decisions made solely by automated systems where they carry significant consequences for a person. It separately found that Uber did not adequately inform drivers about the automated decision-making.

How does the penalty compare with other GDPR fines?

The €824,990,000 penalty is the second-largest ever imposed under the GDPR, behind Ireland's €1.2 billion fine against Meta in 2023 over transfers of Facebook user data to the United States. It equals roughly 72% of the €1,145,760,374 that European Economic Area authorities issued in GDPR fines across all of 2025.

How did a French complaint reach a Dutch regulator?

171 French drivers turned to the Ligue des droits de l'Homme, a French human-rights organization, which lodged a complaint with France's CNIL on their behalf. The Dutch authority became lead supervisor under the GDPR's one-stop shop mechanism because Uber's European headquarters are in the Netherlands.

What is Uber's defense?

Uber has appealed and says permanent deactivation decisions were never automated. It describes temporary fraud suspensions as usually brief, points to 126 driver accounts permanently deactivated across Europe in 2021 because of low ratings, and says the authority examined historic policies discontinued years ago.

Will Uber actually pay the €825 million?

The penalty is suspended during the appeal, and Dutch proceedings can take years. An analysis published in May 2026 found that close to 40% of the €7.1 billion in announced GDPR fines had been annulled or remained under legal challenge.

AI-generated summary, reviewed by an editor. [More on our AI guidelines](https://www.implicator.ai/about/).

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