Maria Garcia

63 articles (Page 3)
AI Agents Now Handle 37% of Customer Support

AI Agents Now Handle 37% of Customer Support

ServiceNow steps into the CRM arena—and brings AI muscle to the fight. Their new platform handles 37% of customer support cases without human touch, while legacy players still make customers repeat themselves endlessly. The $1.4 billion question: Is this the death knell for traditional CRM?

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