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Category: Industry Applications
Category: Industry Applications
Customer Service Bots are AI-powered conversational agents that handle customer inquiries, resolve issues, and provide support through chat, voice, or messaging platforms.
Natural language processing enables bots to understand customer queries and intent. They access knowledge bases and backend systems to provide accurate responses and take actions.
Machine learning improves responses based on customer feedback and successful resolutions.
AI bots handle 80% of routine customer queries, reducing costs while providing 24/7 support. They free human agents to handle complex issues requiring empathy and judgment.
Modern bots can seamlessly escalate to human agents when needed, improving overall customer satisfaction.
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