Zoom Communications raised its fiscal 2027 sales outlook Thursday after first-quarter revenue beat analyst estimates and paid use of its AI Companion rose 184% from a year earlier, according to the company's financial release. Revenue for the year ending in January 2027 is now expected between $5.08 billion and $5.09 billion, after the upper end had been $5.08 billion. The outlook follows Zoom's push beyond video meetings into phone, contact-center and AI tools.

Key Takeaways

AI-generated summary, reviewed by an editor. More on our AI guidelines.

Revenue beat a low-growth setup

Sales rose 5.5% to $1.239 billion in the quarter ended April 30, ahead of the $1.22 billion average analyst estimate cited by Bloomberg and Zacks data carried by AP. Zoom's enterprise side did most of the work, with $755.7 million in revenue; the online business produced $483.3 million, according to the company.

Adjusted profit came in at $1.55 a share, above the $1.41 to $1.42 estimates cited in the clipping file. Zoom also reported a 41.1% non-GAAP operating margin and another $1 billion in share-repurchase authorization.

The customer mix kept moving toward large accounts. Zoom listed 4,534 customers above the $100,000 trailing-revenue mark in its release. Existing enterprise spend was close to flat, with the net dollar expansion rate moving to 99% from 98%.

AI tools carry the pitch

Chief Executive Eric Yuan tied the quarter to AI adoption, saying paid AI Companion users grew 184% year over year and My Notes reached 1.5 million licensed users within four months of launch. Zoom Customer Experience also continued accelerating at a high double-digit rate, the company stated.

The product push has been building for months. At Enterprise Connect on March 10, Zoom announced AI Companion 3.0 across Zoom Workplace, Zoom Business Services and Workvivo, plus custom AI agents, 10 search connectors, AI Docs, AI Sheets, AI Slides, Zoom Phone Mobile and AI Expert Assist 3.0 for contact centers.

Contact centers become the test case

Zoom's contact-center work is one place where the company has tied AI features to paid products. The company introduced Zoom Virtual Agent 3.0 on Feb. 24, describing software that can authenticate a customer, run multi-step workflows across CRM and billing systems, and hand the case to a human agent with the history intact. Zoom said document and image interpretation was expected in spring 2026.

Zoom cited a Morning Consult report it commissioned in which 43% of consumers said chatbots fail to resolve their issue. In its own billing operation, Zoom said the updated virtual agents saved more than 1,000 agent hours a month after deflection rose over three months.

The next quarter is narrower

Zoom gave July-quarter guidance close to Wall Street's existing model, according to the company release. The fuller test is whether AI and contact-center sales lift large-account expansion above 100%.

The online churn line moved to 3.0%, from 2.9% in the prior quarter and 2.8% a year earlier, keeping the small-customer business under watch.

Frequently Asked Questions

What did Zoom change in its forecast?

Zoom raised fiscal 2027 revenue guidance to $5.08 billion to $5.09 billion. It also projected non-GAAP earnings of $5.96 to $6.00 a share and free cash flow of $1.70 billion to $1.74 billion.

How fast are Zoom's AI tools growing?

Zoom said paid AI Companion users grew 184% from a year earlier. Chief Executive Eric Yuan also said My Notes reached 1.5 million licensed users within four months of launch.

What were Zoom's first-quarter results?

Sales rose 5.5% to $1.239 billion for the quarter ended April 30. Adjusted profit was $1.55 a share, enterprise revenue rose 7.2%, and online revenue rose 2.8%.

What is Zoom Virtual Agent 3.0?

Zoom Virtual Agent 3.0 is customer-service automation software for voice and chat. Zoom says it can run multi-step workflows across customer-management and billing systems and hand cases to human agents with context intact.

What happens next for Zoom?

Zoom forecast July-quarter revenue of $1.265 billion to $1.270 billion. The next report will show whether AI and contact-center products lift enterprise expansion above 100%.

AI-generated summary, reviewed by an editor. More on our AI guidelines.

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