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Category: Industry Applications
Category: Industry Applications
Chatbots are AI programs that simulate conversation with users through text or voice.
Modern chatbots use large language models to understand questions and generate responses. They can handle customer service, answer questions, or help with tasks.
Some chatbots follow scripts, while others use AI to create original responses.
Chatbots handle millions of customer interactions daily, providing 24/7 support and freeing humans for complex tasks. They've become the front line of customer service for many companies.
ChatGPT showed that chatbots can be genuinely helpful rather than just frustrating menu systems.
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